Frequently asked questions
Everything families ask about booking and riding with Guardian Medical Services.
Booking & scheduling
What is non-emergency medical transportation (NEMT)?
NEMT is scheduled transportation for people who need help getting to and from medical care but don't need an ambulance or emergency services. That includes doctor visits, dialysis, physical therapy, infusions, hospital discharges, and other healthcare appointments.
How do I book a ride?
Call us any time at (530) 453-6220, or send a ride request online in three short steps. A coordinator will call you to confirm the details and give you a quote. Your ride is confirmed once we've spoken with you.
How far in advance should I book?
We recommend booking at least 48 hours ahead to make sure a vehicle is available. We do our best to accommodate last-minute requests whenever possible.
Can you set up recurring rides, like for dialysis?
Yes. For recurring appointments such as dialysis, therapy, or treatment series, we can set up a regular schedule so you don't have to book each ride separately.
Can you help with a same-day hospital discharge?
Call us as soon as you know the discharge time at (530) 453-6220. We do our best to accommodate same-day and last-minute requests whenever possible. Facilities can also set up an account with us.
How do I cancel or reschedule?
Call us at least 24 hours before your scheduled pickup. Medical plans change, and we'll work with you to adjust your ride.
Are you really available 24/7?
Yes. Our booking line is open 24 hours a day, 7 days a week, so you can request or change a ride any time. Our office hours (Monday–Friday 8–6, Saturday 9–3) are for administrative questions.
Cost & payment
How much does a ride cost?
Every trip is quoted before you book. The price depends on the type of transport (ambulatory, wheelchair, gurney, and so on) and the distance. Call (530) 453-6220 or send a request for a quote.
Do you accept insurance or Medi-Cal?
Guardian Medical Services is a private-pay provider. We don't bill insurance, Medi-Cal/Medicaid, or transportation brokers. That means no broker approvals or paperwork, so booking is fast and simple.
How do I pay?
We'll go over payment options when we call to confirm your trip and quote. Facilities can ask us about account billing.
Your ride
What types of transportation do you offer?
We provide ambulatory (for people who can walk with little or no help), wheelchair, and gurney/stretcher transport. We also offer bariatric transport, oxygen-tank accommodation, and long-distance trips. Not sure which fits? Call us and we'll help you decide.
Will the driver help my loved one to and from the vehicle?
Yes. Our drivers provide door-to-door assistance and are trained in patient care. Let us know about stairs, mobility aids, or building access when you book so we can plan ahead.
Can family members ride along?
Yes. Family members or caregivers are welcome to ride along at no extra charge. Just tell us how many when you book so we can plan seating.
Can the rider bring portable oxygen?
Yes. Riders who use portable oxygen are welcome with any type of ride. Tell us when you book so we can secure the tank safely.
Do you provide bariatric transportation?
Yes. Tell us about any equipment needs when you book so we send the right vehicle and staff.
What areas do you serve?
We serve eleven Northern California counties: Sacramento, Placer, Yolo, Yuba, Sutter, Nevada, Solano, San Joaquin, Butte, Colusa, and Glenn. We also offer long-distance transport beyond this area. Just ask when you book.
What safety measures do you have in place?
Safety is our top priority. All drivers are HIPAA, First Aid, and CPR certified, background-checked, and trained in patient care. Our vehicles are regularly inspected and equipped with wheelchair lifts, securement systems, and first aid supplies.
Is this an emergency service?
No. Guardian provides non-emergency medical transportation only. If you are having a medical emergency, call 911 right away.